Almost all the vintage lights I sell are highly fragile. I am great packer, and there is a 99.9% chance that your purchase will arrive without damage. Packing well is something which took me years of experience to learn, and few people have such experience. As such, when a buyer wants to return a fixture, I have learned from painful experience that there is a 60% chance it will arrive at my doorstep in pieces. And I cannot offer a refund on a shattered fixture.
I do sell some vintage lights which are not terribly fragile. And I will consider a return on such items. So, if you would like to return an item, please contact me within 7 days after receiving the item. I will let you know if a return is possible, and will confirm via email.
The item must be returned in its original box, and all its original packing materials. You will have to pay the return shipping, and the contents must be fully insured.
No returns will be accepted without an emailed authorization.
After the box is returned, and I able to confirm that it is undamaged, I will process a refund via Paypal, minus a 20% restocking fee.